Herts Allergy Privacy Policy and Data Privacy Notice
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Privacy Policy
This privacy policy applies between you, the User of this Website and Herts Allergy, the owner and provider of this Website. Herts Allergy takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
Please read this privacy policy carefully.
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Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data. Collectively all information that you submit to Herts Allergy via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Herts Allergy, we or us . Herts Allergy refers to allergy information and services provided by Daniel Carlton-Conway, operating as a practitioner from The Maltings Surgery, 8-10 Victoria Street, St Albans, AL1 3JB
Cookies. A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws. Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679; UK and EU Cookie Law. The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you. Any third party that accesses the Website and is not either (i) employed by Herts Allergy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Herts Allergy and accessing the Website in connection with the provision of such services; and
Website. The website that you are currently using, www.hertsallergy.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
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2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Herts Allergy and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Herts Allergy is the "data controller". This means that Herts Allergy determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. gender;
c. contact Information such as email addresses and telephone numbers;
d. demographic information such as postcode, preferences and interests;
e. operating system (automatically collected);
f. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
g. in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7. Herts Allergy will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
in each case, in accordance with this privacy policy.
Data that is received from third parties
8. Herts Allergy will receive Data about you from the following third parties, which includes:
a. Google;
b. Email services including Tutao GmbH and Google Mail
c. Wix.com Limited
d. Yay.com
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
c. We collect information from you when you use our Contact Us form which includes name, contact number, email address, reason for requesting an appointment and GP surgery.
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. arranging appointments
in each case, in accordance with this privacy policy.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
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Who we share Data with
12. We may share your Data with the following groups of people for the following reasons:
a. Google analytics - for the purpose of analysing the use of the website.
in each case, in accordance with this privacy policy.
b. Administrative staff and workers for Herts Allergy– for the purpose of being able to assess your needs and offer you allergy services where appropriate. The online form will share your enquiry details with hertsallergy@hertsallergy.com
c. www.wix.com Limited for the purpose of you being able to contact us through our online contact form.
Keeping Data secure
13. We will use technical and organisational measures to safeguard your Data
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via the online form www.hertsallergy.com/contact
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via the online form www.hertsallergy.com/contact
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
23. Herts Allergy may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Herts Allergy. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
26. This Website may place and access certain Cookies on your computer. Herts Allergy uses Cookies to improve your experience of using the Website and to improve our range of services. Herts Allergy has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Herts Allergy to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
Type of Cookie
Purpose
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
35. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
39. Herts Allergy reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Herts Allergy by using the online contact form at www.hertsallergy.com/contact
Cookies
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Strictly necessary
We use the following strictly necessary cookies:
Description of Cookie
Purpose
Tracking
We use this cookie to monitor your activity on the website
Analytical/performance
We use the following analytical/performance cookies:
Description of Cookie
Purpose
Herts Allergy – Data Privacy Notice
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Introduction
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Herts Allergy is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information in connection with the allergy services we provide.
By using our services, you agree to the collection and use of your data as outlined in this notice.
1. Who We Are
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Herts Allergy is a private allergy clinic offering comprehensive allergy testing, diagnosis, and treatment services. We are committed to ensuring that your privacy is respected and your personal data is handled securely.
2. Information We Collect
We collect the following types of personal data to deliver our services effectively:
a) Personal Identification Information: Name, contact details (phone number, email address), date of birth.
b) Medical History: Health conditions, current medications, allergies, past medical treatments, and any other relevant health information.
c) Appointment Information: Appointment dates, times, and the details of services provided.
d) Payment Information: Payment details for services rendered, where applicable.
All data is collected directly from you, either during your initial consultation, subsequent visits, or via communications related to your treatment.
3. Why We Collect Your Data
We collect your data to provide the following services:
a) To deliver and manage your treatment and care.
b) To process appointments, requests, and respond to your inquiries.
c) To comply with legal and regulatory requirements.
d) To manage our business operations, including administrative, financial, and operational processes.
4. How We Use Your Data
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Your data will be used only for the purposes mentioned above. We may also use your data to:
a) Provide you with reminders of appointments, follow-ups, and test results.
b) Keep you informed about updates and services related to your treatment.
c) Contact you regarding billing and payments.
5. Sharing Your Data
Your personal data will only be shared with third parties under the following circumstances:
a) With your explicit consent
b) With other healthcare providers (e.g., specialists or hospitals) if necessary for the continuity of your care.
c) With professional regulatory or legal bodies as required by law (e.g., the General Medical Council, the Police).
d) With service providers who assist in delivering our services (e.g., IT services, payment processors)
We will never sell, lease, or rent your personal information to third parties.
6. How We Protect Your Data
We take appropriate technical and organisational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure storage systems, and access control protocols.
7. Retention of Your Data
We will retain your personal data for as long as it is necessary to provide the services, comply with legal obligations, or for legitimate business purposes. After this period, your personal data will be securely deleted.
8. Your Rights
Under the UK Data Protection Act and GDPR, you have the following rights regarding your personal data:
a) Right to Access: You can request a copy of the personal data we hold about you.
b) Right to Rectification: If you believe any data we hold about you is inaccurate, you can request corrections.
c) Right to Erasure: You may request that we delete your personal data under certain circumstances.
d) Right to Restrict Processing: You can request that we limit how your data is used.
e) Right to Data Portability: You can request that your data be transferred to another service provider.
f) Right to Object: You may object to the use of your personal data for certain purposes.
If you would like to exercise any of these rights, please contact us using the details provided below.
9. Contact Us
If you have any questions or concerns about how we handle your personal data, or if you would like to exercise any of your rights, please contact us:
Herts Allergy
Email: allergy@hertsallergy.com
Phone: 01727 620102
Address: Herts Allergy @ St Albans Rooms, 21 Victoria Street, AL1 3JJ
10. Changes to This Privacy Notice
Herts Allergy reserves the right to change this privacy notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.